/faq/return-of-the-product

If you return part of the products, you can either deduct the value of the returned products from the invoice yourself or wait for the return to be processed, after which you will receive a new, updated invoice via email. We do not refund money to the account unless you have already paid the invoice or specifically request it on the return form.

Products have a 30-day return policy in accordance with the distance selling law from the time you have received the order.

The return policy only applies to products returned in their original condition, unused, carefully packaged, and still sellable.

For this reason, we ask you to handle the products carefully before making a purchase decision:

• Test shoes on a soft surface (e.g., on a carpet)

• Avoid any contamination of the product

• Do not remove the product's price or care labels

• Keep the original product packaging if possible

The return policy does not apply to underwear, cosmetics, or earrings for hygiene reasons.

The customer pays for sending the package back. We will refund the originally paid amount for the order.

When you pay and leave the return with your chosen logistics company, follow their instructions for submitting the return.

Yes, you can, provided they otherwise meet the return conditions.

Returns are primarily processed as soon as they arrive at us, but at the latest within a week from when the return reaches us.

If you returned all the products from the entire order, the total amount shown in the order confirmation will be paid back to your account. If you only returned part of your order, the value of the returned products will be refunded, reduced by the shipping costs and any possible invoice surcharge. For orders made with a discount code, we will refund the real value of the products.

We do not refund the cost incurred from returning the products.