Question 1. I lost the return form - what now?
After logging in, the return form can be printed from the Return form tab. Products cannot be returned without a return form.
If you need more information about returns, please contact our customer service or check the right to return page from the footer.
Question 2. My size is not available from the product I want?
We receive numerous restock requests every day. In accordance with our customer promise "Stand out of the crowd", we only order individual products in limited quantities. So, as a rule, we do not supplement old products, but focus on daily new items.
However, you can order a notification to your e-mail about the products you want, if the product arrives for sale again in the size you want for one reason or another. You can order the size notification for the desired product using the function at the bottom of the product page.
Question 3. Have you received my return?
It takes approximately 10 days for customer return shipments to be delivered back to us, which naturally affects the processing time of the return. As a rule, after the returns reach us, they are processed immediately, but within a week at the latest. This requires that the return form is filled out correctly. If you forgot to fill in all the sections of the form, you can send the missing information using the contact form.
Question 4. I want to contact Jerone - how do I do it?
Please leave us a message using the contact form and we will reply to you within two days. In case your question does not concern your order or return, you can contact us on Instagram jerone_official or on Facebook!