Domestic online store. 1 day delivery time.

Customer service

CUSTOMER SERVICE:


E-mail: asiakaspalvelu@jerone.fi


You can also leave a message via the contact form! If your matter is not urgent and does not concern orders or returns, you can send us a message on Instagram @jerone_official or Facebook Messenger.


We will try to answer your email as soon as possible, within 48 hours on weekdays.

We are open on weekdays from 11:00 a.m. to 4:00 p.m


Address of our office:

Sulapuronkatu 1 P 10
33700 Tampere
Finland


Check out the most common questions below:


Question 1. I lost the return form - what now?

After logging in, the return form can be printed from the Return form tab. Products cannot be returned without a return form.
This return address is prepaid, so you don't need to pay postage when returning products. You just leave the package at the nearest post office and state our return code, which you can find on the return form or by asking our customer service.
If you need more information about returns, please contact our customer service.

Question 2. My size is out of the product I want - will there be more?

We receive numerous replenishment requests for discontinued products every day. In accordance with our customer promise "Stand out of the crowd", we only order individual products in limited quantities. So, as a rule, we do not supplement old products, but focus on daily novelties.
However, you can order a notification to your e-mail about the products you want, if the product arrives for sale again in the size you want for one reason or another. You can order the size notification for the desired product using the function at the bottom of the product page.

Question 3. Have you received my return?

It takes 2 to 14 days for customer return shipments, which naturally affects the processing time of the return. After reaching us, returns are generally processed immediately, but within a week at the latest. This requires that the return form is filled out correctly.
If you only remembered after sending the return that you forgot to fill in all the sections of the form, you can send the missing information using the contact form.
If you ordered with Walley and haven't paid the invoice yet, we will deduct the products from the invoice and you don't need to enter your account number.