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FAQ

FAQ

If you can not find an answer to your question, our customer service will be happy to help. Please contact us here,
or via Live Chat).

 

1. WHICH PAYMENT METHODS ARE ACCEPTED?

We accept PayPal and all major credit cards, such as VISA and MasterCard. We also accept Klarna in selected countries. For more information, please refer to here.

 

2. WHAT DELIVERY ALTERNATIVES ARE AVAILABLE?

We ship with GLS. All the way to your home.

 

3. WHAT ARE THE DELIVERY COSTS?

The delivery varies from country to country and is shown at checkout.

 

4. HOW LONG IS YOUR DELIVERY TIME?

The normal delivery time is 3-7 weekdays. GLS provides a track and trace service, with which you can follow your parcel.

 

5. DO YOU SHIP TO COUNTRIES NOT LISTED?

Please send us e-mail here and we'll see what we can do.

 

6. WHERE CAN I PICK UP MY PACKAGE?

Your parcel will be delivered to the address you provide us with. If you are not available when the delivery comes calling, you will be notified.

 

7. WHY IS MY SIZE NOT AVAILABLE?

In most cases, if you cannot find your size, it has been sold out. Our products are limited editions and seasonal, in most cases we do not restock them. We keep our inventory compact and we do not usually carry more than a few items of any size, so that our products would remain unique. We carry out our customers wishes by keeping our products exclusive, thus it is not likely that you will see another item like yours anywhere and you can rest assured that your style is your own.

 

8. WHICH SIZE SHOULD I ORDER?

Most of our products have instructions for finding the right size, but if you want to be sure, you can email us here, as us on our Online-chat. Please provide us with your height and weight, so we can help you find the right size.

 

9. DOES JERONE HAVE AN SHOP I CAN VISIT?

Our main warehouse is located in Finland. As of yet, we do not have any shops.

 

10. CAN I COME PICK UP MY ORDER OR COME TRY ON SOME OF THE PRODUCTS?

Only in Finland.

 

11. WHAT HAPPENS IF I DO NOT RECEIVE MY DELIVERY?

We suggest that you primarily contact our carrier, GLS, about delayed or missing parcels. Please inform us if any parcels are misplaced.

 

12. WHAT IS YOUR RETURNS POLICY?

You can return items up to 30 days after purchase, as long as they are still in their original packaging and are unused. We do not refund underwear or earrings due to hygiene reasons.

 

13. HOW DO I RETURN MY ORDER?

We have send you by e-mail the pick-up form, by which you can order the delivery of return.

 

14. I HAVE ORDERED VIA KLARNA, HOW DO THE RETURNS WORK?

Paying with Klarna is not available yet in all countries. If you are going to return the entire order, you can dispose of the invoice. If you want to return some items, please include the invoice with the returns, in which case you will receive an updated invoice electronically, otherwise you can deduct the price of the returned items from the invoice yourself. We do can not issue a refund if you have not paid the invoice.  

15. CAN I CHANGE THE DUE DATE OF THE BILL OR PAY IN INSTALLMENTS? -KLARNA ONLY-)

If you need to change the due date or manage your payment in installments, we suggest you get in touch with Klarna directly. Klarna Customer Care, tel. +46 (0)8 – 120 120 10. (International call charges may apply).

 

16. CAN I RETURN DISCOUNTED PRODUCTS?

Yes, as long as the products fulfill all of the return requirements

 

17. WHEN CAN I EXPECT TO HAVE MY MONEY BACK AFTER THE ITEMS HAVE BEEN RETURNED?

Your return will be dealt with as soon as possible, but at the latest within a week of receiving the return. This requires that you include your banking information and account number. Please remember that it takes GLS 4-14 days with customer returns.

 

18. WHAT IS THE AMOUNT THAT WILL BE REFUNDED?

If you return the entire order, the sum we will return is the one that is on your order confirmation. Any items purchased with a discount code will be refunded the discounted value of the items.

 

19. CAN I EXCHANGE ITEMS?

If you would like to exchange products, the easiest way to do this is to return the unwanted item and re-order the one you would like.

 

20. HOW FREQUENTLY DO YOU GET NEW ARRIVALS?

The new arrivals are updated daily! Keep checking our site, the most popular sizes go first, be quick and get yours!

 

21. I HAVE LOST/FORGOTTEN MY USERNAME/PASSWORD - WHERE CAN I GET A NEW ONE?

Your username is the email address you used to register at Jerone.com. You can get a password reset by going to the "Log in" and click the "Forgot your password"-link and a new password will be emailed

 

22. CAN I ORDER OVER THE PHONE OR BY EMAIL?

Ordering from Jerone.com requires logging in and/creating an account with us.

 

23. CAN I CANCEL MY ORDER?

Please send us a cancel request here

 

24. I HAVEN'T RECEIVE AN ORDER CONFIRMATION

Always be sure that your email address is correct and remember to check your SPAM. If you are still unable to find it, please contact us.